Contact JSA Support

Welcome to the Contact Janek Sales Accelerator Support page. Janek Sales Accelerator is our direct-to-consumer individual subscription service. Our dedicated support team is available to assist you with subscription management, platform access, workshop scheduling, and technical questions.

How to Contact Our Support Team

Jenius Help Guide

For instant answers while working inside Jenius, click the chat bubble icon with a question mark in the upper right corner at jenius.janek.com. This launches your built-in help guide, user tutorials, and automated platform assistance.

Dedicated Email Support

For assistance requiring account review, billing updates, or workshop transfers, contact the Janek Sales Accelerator Support Team directly via email:

  • Support Email: jsa.support@janek.com
  • Response SLA: You can expect a response from a Janek support specialist within one business day (Monday through Friday, 8:00 AM to 5:00 PM PST).
What to Include in Your Support Email

To help us resolve your request as quickly as possible, please include the following details when emailing jsa.support@janek.com:

  1. Account Email: The registered email address associated with your Janek Sales Accelerator subscription.
  2. Subscription Tier: Your current plan (Essential, Professional, or Premier).
  3. Description of Issue: A brief explanation of the question or technical issue.
  4. Screenshots or Error Messages: If reporting a technical issue, attaching a screenshot of the error message or browser page helps our team diagnose the problem faster.

When to Reach Out to Janek Sales Accelerator Support

Please contact our team for assistance with any of the following topics:

Account & Access Management

  • Difficulty logging in to janek.com/account or jenius.janek.com.
  • Password reset requests or account activation issues.
  • Updating your account email address, name, or profile details.

Subscription, Billing & Invoices

  • Questions regarding monthly billing or annual prepay 10% discount updates.
  • Updating your credit card information or primary billing method.
  • Requesting copies of past invoices or billing receipts.
  • Upgrading your subscription tier (Essential, Professional, or Premier).
  • Managing auto-renewal preferences or subscription status.

Live Workshops, Coaching & Certifications

  • Questions regarding scheduling your included live virtual workshop (Professional and Premier plans).
  • Requesting a workshop transfer if you are unable to attend a scheduled session.
  • Assistance claiming or publishing your verified Credly Digital Badge to LinkedIn.
  • Registering for monthly master group coaching sessions (Premier Plan).

Technical & Platform Support

  • Browser microphone permission troubleshooting for Jenius Audio Roleplay (Chrome, Safari, Edge).
  • Issues loading OnDemand video micro-lessons or downloading PDF sales workbooks.
  • Reporting platform bugs or submitting user feedback.